Privacy Policy

1. Introduction

Flexi-Retail (Pty) Ltd ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website flexiretail.co.za and use our retail pod booking platform.

This policy complies with the Protection of Personal Information Act (POPIA) of South Africa.

2. Information We Collect

2.1 Personal Information

• Identity Information: Name, surname, ID number (for verification).
• Contact Information: Email address, phone number, physical address.
• Business Information: Business name, registration number, VAT number.
• Financial Information: Payment card details (processed securely by Paystack).
• Account Information: Username, password (encrypted), profile picture.

2.2 Automatically Collected Information

• IP address and device information.
• Browser type and version.
• Pages visited and time spent on pages.
• Location data (with your consent).

3. How We Use Your Information

• Process and manage your bookings.
• Create and manage your account.
• Process payments and refunds.
• Send booking confirmations and updates.
• Provide customer support.
• Send marketing communications (with your consent).
• Improve our platform and services.
• Comply with legal obligations.
• Prevent fraud and ensure platform security.

4. Information Sharing

We may share your information with:

• Landlords: Basic contact information to facilitate your booking.
• Payment Processors: Paystack for secure payment processing.
• Service Providers: Third parties who assist in operating our platform.
• Legal Authorities: When required by law or to protect our rights.

We do not sell your personal information to third parties.

5. Data Security

We implement security measures including:

• SSL/TLS encryption for data transmission.
• Encrypted storage of sensitive data.
• Regular security assessments.
• Access controls and authentication measures.

6. Your Rights Under POPIA

You have the right to:

• Access: Request a copy of your personal information.
• Correction: Request correction of inaccurate information.
• Deletion: Request deletion of your personal information.
• Object: Object to processing of your personal information.
• Withdraw Consent: Withdraw consent at any time.
• Complain: Lodge a complaint with the Information Regulator.

7. Cookies

We use cookies and similar technologies to enhance your experience. You can control cookies through your browser settings. Essential cookies are required for the platform to function.

8. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations (typically 5-7 years for financial records). When no longer needed, we securely delete or anonymize your data.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

10. Contact Us

For privacy-related inquiries, contact our Information Officer: